The ill-fated CheckBook 2.5.13 update

[Update:  CheckBook and CheckBook Pro 2.5.14 are now available on the Mac App Store.  Visit the store, update to the latest version, and you can skip the rest of this post.  Thank you again for waiting patiently for these updates!]

While CheckBook 2.5.13 is now available on the Mac App Store and running well for 90% of our users, we failed to test two critical components that may lead to some frustration:

  • Users on pre-Yosemite Macs will not be able to open documents.  Your data is safe and will appear as before when you install the next version.
  • Printing with the new Deposit and Debit columns may be problematic.  If you switch back to using the Amount column things will print as before.

CheckBook 2.5.14 resolves these issues.  You can install the 2.5.14 update from our website and return to updating from the Mac App Store when the next update is available -or- you can wait until the 2.5.14 update is available on the Mac App Store sometime over the weekend.  If you choose to update from our website, click here for CheckBook (green pen) or click here for CheckBook Pro (blue pen) and follow the steps for Splasm Store users – even though you purchased from the Mac App Store.  You can update from the Mac App Store when the next update is ready.

We apologize for letting this one out a little too early.  Please get in touch at support@splasm.com if you need anything at all.  Again, we expect the 2.5.14 update will be available on the Mac App Store over the weekend.  Their recent trend is a 24-hour turnaround, so it shouldn’t be long.

Thanks for hanging in there!

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What’s coming in CheckBook 2.5.13

Hello all!  While we’re wrapping up CheckBook 2.5.13, a set of fixes and one tiny surprise, and plan to have it out the door within a week soon, we thought we’d share what’s coming:

  • A fix for a hang when resizing the Import Preview window.  Turns out our workaround for a bug with scrollbars waaayyy back in Mac OS X 10.2 Jaguar days doesn’t work so well when targeting the OS X 10.11 El Capitan SDK.
  • A fix for when some Schedule Repeat settings can’t be clicked, making it rather difficult to set up a Schedule for anything but the default Monthly option.  Related to the switch to the OS X 10.11 SDK, wherein we had to make almost every text field a little bit wider so text would fit.
  • A fix for CheckBook Pro’s Multiple Change not syncing changes to Amount, Description, or Category for the far end of transfers.
  • A tiny surprise:  individual Deposit and Debit columns in Entry and Reconcile.  These’ll be per Account, per Entry and Reconcile, so you can even configure to match your bank statements.

Those are the highlights.  Drop us a line at support@splasm.com if you need any of these things in the meantime and we’ll get you set up with a pre-release build.  Keep an eye out for the official release next week!

…and now we’ll get back to work on CheckBook Pro 2.6, whose major new feature is a longstanding request for check printing…

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I updated my Mac and now my favorite Splasm app won’t open

Fear not!  macOS updates can be a bumpy ride, but chances are we know about the issue and have already updated your app so all you need to do is install the latest version and get back to business.  Give these a try first, then let us know how things turn out:

  • Audiobook Builder:  Get the latest.
  • CheckBook (icon with the green pen):  Get the latest.
  • CheckBook Pro (icon with the blue pen):  Get the latest.
  • Return Labels:  Visit the Mac App Store, click the Updates button at the top of the window, and see if an update for Return Labels is available.

If the app still misbehaves, please reach out to us at support@splasm.com.  Send us all the details you can think of and we’ll get busy!

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Updates for maximum macOS 10.12 Sierra compatibility

Hey gang, here are some updates to your favorite Splasm apps, bringing you maximum macOS 10.12 Sierra compatibility!

Thanks for you support.  Enjoy!

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macOS 10.12 Sierra compatibility

[Updates for maximum Sierra compatibility are now up.  Get all the details.]

It’s System MacOS Mac OS X OS X macOS upgrade season once again, and minor updates to your favorite Splasm apps for maximum compatibility are forthcoming!  Here’s a current compatibility rundown:

  • Audiobook Builder 1.5.5:  Works and is mostly compatible.  Going to iTunes after a build will fail.  A fix is coming in Audiobook Builder 1.5.6, which has been submitted for review to the Mac App Store and should be out soon.
  • CheckBook and CheckBook Pro 2.5.10:  Works and is mostly compatible.  Preferences may not be saved.  A fix is in version 2.5.11, which has been submitted for review to the Mac App Store and should be out soon.
  • Return Labels 1.0.2:  Just works (thanks William!).  Return Labels was built for more modern versions of macOS so it doesn’t have some of the same compatibility baggage as our other apps.

Keep an eye out for updates on the Mac App Store or with the Check For Updates… feature if you purchased directly from our website.  And please let us know if you spot any showstoppers so we can dig in to get things working again.  Thanks!

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HELP. My Entries are missing! (Don’t panic)

To paraphrase Allan, our Phosphorescent Phage, true data loss in CheckBook is rare, but it’s pretty easy to get in a spot where it looks like it’s gone for good.  Don’t panic.  You’ve got extremely good odds on things just being hidden from view.  Let’s go over some of the ways Entries can come up missing and how to get everything back to normal:

  1. Your Entries may be out of order.  You can sort by any column in CheckBook by clicking the column header – the name just above the actual data in the column, like Date, Type, Description, or Amount.  If a click hits any column header besides Date, though, it could look like Entries are missing.  Give the Date column header a single click and everything will get back in line.  Click the header once more to flip the sort order.
  2. A Search option might be active.  When you use the Search at the top right of the window, CheckBook hides Entries that don’t match the current Search options.  There’s even a preference to keep your Search options when you switch Accounts or close and re0pen CheckBook.  That lets you set up things like always hiding reconciled Entries in the Reconcile section – and it can also lead to a moment of despair if you forget a Search option is actively hiding some of your Entries.  To make sure that’s not the case, click the Search field, click the magnifying glass at the left side of the Search field, and click the Clear All Search Options menu item.  You can change that preference for keeping your Search options when switching Accounts by going to the CheckBook menu, clicking the Preferences… menu item, and looking near the bottom of the window.
  3. Your Entries may be in a different Account.  CheckBook documents can have more than one Account, so you’ll want to be sure you’re in the same Account as all those Entries you’re looking for.  Click the Accounts button at the top right of the window once or twice to make sure the Accounts drawer, where you can see all your Accounts, is visible on the side of the window, then single-click the name of each Account you find there to see if your data appears.  You might need to try ideas 1 or 2 above for each Account, just to be sure things aren’t just out of order or hidden by a Search option or Smart Folder.
  4. If you’re using CheckBook Pro, you might be in a Folder or Smart Folder.  Click the Accounts button at the top right of the window once or twice to make sure the Accounts drawer, where you can see all your Accounts, is visible on the side of the window, then single-click the name of each Account you find there to see if your data appears.
  5. Your Entries could be in a different document.  You can have more than one document (you knew that, right?) and it’s not too uncommon to go up to the File menu looking for a way to create a new Account and accidentally create a new document, instead.  Luckily, the File menu’s Open Recent submenu keeps track of the last few documents you’ve opened.  Go to the File menu, down to the Open Recent submenu, and try each document you find there to see if your data appears.

If these ideas don’t seem to apply and things still look dire, they’re really not.  Even if your data is truly gone, you could have a Time Machine backup or a backup “in the cloud”, and CheckBook even makes its own backups when it sees you haven’t used it in a week or more.  We can help figure it out and, unless we’re talking major catastrophe, get you back up and running.  So take a few slow, deep breaths and send a System Information report, which tells us how your Mac is set up, along with your recent system logs, where we can piece together how CheckBook’s been used over the last few weeks, to support@splasm.com.  Here’s how to gather these for us:

System Information report

  • Click the Finder icon on your Dock.
  • Go to the Go menu at the top of your screen and click the Utilities menu item.
  • Double-click the System Information icon.
  • Go to the File menu and click the Save… menu item.

Save the report to your Desktop and attach it to your message to support@splasm.com.

System Logs

  • Open CheckBook or CheckBook Pro.
  • Hold the Option key on your keyboard while you go to the Help menu and click the Go to System Logs Folder menu item.
  • Attach each item whose name begins with “system” (without the quotes) to your message to support@splasm.com.

We’ll have a look and get back to you with a plan!

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