Author Archives: Keith Gugliotto

Gathering Console messages for our support folks

Deep support issues sometimes raise questions we can’t ask you to answer, so we gather details directly from your Mac’s log files, System Information reports, and, on macOS Sierra and later, Console messages.  The first two take a few steps, … Continue reading

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Three CheckBook 2.6.1 fixes coming in hot!

Here’s what’s on the way in CheckBook 2.6.2, due later this week: Scattered reports clued us in on a crash that can happen on OS X 10.10 Yosemite and macOS 10.11 El Capitan.  With a document open, try to create … Continue reading

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Why the Mac App Store needs a waiting period before new reviews go live

Years ago, six, in fact, I wrote a detailed analysis of how Apple could improve the Mac App Store experience between users and developers.  You can read it all at http://www.splasmata.com/?p=1612.  One of the finer points in that analysis, and, perhaps, … Continue reading

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Help for a few issues with CheckBook and CheckBook Pro 2.6

[Update:  The issues in this post are addressed in CheckBook and CheckBook Pro 2.6.1,  officially released on 10/30/2017.  Mac App Store users can update by visiting the Mac App Store and clicking the Updates button at the top of the … Continue reading

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How’s compatibility with macOS 10.13 High Sierra?

As autumn falls upon us and the yearly flood of Apple product updates washes over the masses, we return once again to macOS update season.  Christened “High Sierra”, macOS 10.13 brings relatively few user-facing changes but a plethora of new … Continue reading

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32 bits, 64 bits, whatever it takes…

A few worried looks have come our way lately, from folks wondering whether Audiobook Builder and CheckBook Pro will be ready before Apple requires all Mac App Store updates support 64-bit in June of 2018.  Don’t worry, friends.  Things are both simpler … Continue reading

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