Tag Archives: Support

Gathering Console messages for our support folks

Deep support issues sometimes raise questions we can’t ask you to answer, so we gather details directly from your Mac’s log files, System Information reports, and, on macOS Sierra and later, Console messages.  The first two take a few steps, … Continue reading

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Help for a few issues with CheckBook and CheckBook Pro 2.6

[Update:  The issues in this post are addressed in CheckBook and CheckBook Pro 2.6.1,  officially released on 10/30/2017.  Mac App Store users can update by visiting the Mac App Store and clicking the Updates button at the top of the … Continue reading

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32 bits, 64 bits, whatever it takes…

A few worried looks have come our way lately, from folks wondering whether Audiobook Builder and CheckBook Pro will be ready before Apple requires all Mac App Store updates support 64-bit in June of 2018.  Don’t worry, friends.  Things are both simpler … Continue reading

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Audiobook Builder tells me it’s unable to eject a CD because something’s still using it. Wha?

Have you seen a message like this after importing a CD? Audiobook Builder 1.5.6  Unable to eject disk The disk or some of its contents may be in use by another application. Disk:  I Am the Pretty Little Audiobook That Haunts … Continue reading

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Audiobook Builder doesn’t like Dropbox

Turns out adding files to an Audiobook Builder project stored in Dropbox will probably not work so well.  Things get dicey when we ask QuickTime to flatten the incoming files to new MOV files inside the project, so it’s likely QuickTime and … Continue reading

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I purchased from the Mac App Store, but this app keeps asking for a serial number!

The short of it is Mac App Store apps won’t ask for a serial number.  If you’re asked for one, you’ve got a version that isn’t from the Mac App Store.  Namely, a trial from our website. The long of … Continue reading

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