Tag Archives: Support

When Audiobook Builder says, “Unable to add the audiobook to iTunes”

macOS Mojave and later will ask you for permission the first time Audiobook Builder needs to interact with iTunes in some way, like adding the iTunes selection to your new audiobook or adding your new audiobook to iTunes.  If you … Continue reading

Posted in Audiobook Builder | Tagged | Leave a comment

CheckBook 2.6.6 Now Available

CheckBook and CheckBook Pro 2.6.5 flew out the door this morning and, if you’ve updated, you may have already noticed things aren’t quite right:  Scheduled Entries and imported Entries may not save in existing documents and definitely won’t in new … Continue reading

Posted in CheckBook, General | Tagged | Leave a comment

Gathering Console messages for our support folks

Deep support issues sometimes raise questions we can’t ask you to answer, so we gather details directly from your Mac’s log files, System Information reports, and, on macOS Sierra and later, Console messages.  The first two take a few steps, … Continue reading

Posted in General | Tagged | Leave a comment

Help for a few issues with CheckBook and CheckBook Pro 2.6

[Update:  The issues in this post are addressed in CheckBook and CheckBook Pro 2.6.1,  officially released on 10/30/2017.  Mac App Store users can update by visiting the Mac App Store and clicking the Updates button at the top of the … Continue reading

Posted in CheckBook | Tagged | Leave a comment

32 bits, 64 bits, whatever it takes…

A few worried looks have come our way lately, from folks wondering whether Audiobook Builder and CheckBook Pro will be ready before Apple requires all Mac App Store updates support 64-bit in June of 2018.  Don’t worry, friends.  Things are both simpler … Continue reading

Posted in Audiobook Builder, CheckBook, Development, General | Tagged | Leave a comment

Audiobook Builder tells me it’s unable to eject a CD because something’s still using it. Wha?

Have you seen a message like this after importing a CD? Audiobook Builder 1.5.6  Unable to eject disk The disk or some of its contents may be in use by another application. Disk:  I Am the Pretty Little Audiobook That Haunts … Continue reading

Posted in Audiobook Builder, Development | Tagged | Leave a comment