Tag Archives: Support

When Audiobook Builder says, “Unable to add the audiobook to Music (or iTunes)”

January 2, 2019 • Keith Gugliotto

macOS Mojave and later will ask you for permission the first time Audiobook Builder needs to interact with Music or iTunes in some way, like adding the Music or iTunes selection to your new audiobook or adding your new audiobook … Continue reading →

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CheckBook 2.6.6 Now Available

April 4, 2018 • Keith Gugliotto

CheckBook and CheckBook Pro 2.6.5 flew out the door this morning and, if you’ve updated, you may have already noticed things aren’t quite right:  Scheduled Entries and imported Entries may not save in existing documents and definitely won’t in new … Continue reading →

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Gathering Console messages for our support folks

December 6, 2017 • Keith Gugliotto

Deep support issues sometimes raise questions we can’t ask you to answer, so we gather details directly from your Mac’s log files, System Information reports, and, on macOS Sierra and later, Console messages.  The first two take a few steps, … Continue reading →

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Help for a few issues with CheckBook and CheckBook Pro 2.6

October 28, 2017 • Keith Gugliotto

[Update:  The issues in this post are addressed in CheckBook and CheckBook Pro 2.6.1,  officially released on 10/30/2017.  Mac App Store users can update by visiting the Mac App Store and clicking the Updates button at the top of the … Continue reading →

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32 bits, 64 bits, whatever it takes…

July 18, 2017 • Keith Gugliotto

A few worried looks have come our way lately, from folks wondering whether Audiobook Builder and CheckBook Pro will be ready before Apple requires all Mac App Store updates support 64-bit in June of 2018.  Don’t worry, friends.  Things are both simpler … Continue reading →

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Audiobook Builder tells me it’s unable to eject a CD because something’s still using it. Wha?

January 31, 2017 • Keith Gugliotto

Have you seen a message like this after importing a CD? Audiobook Builder 1.5.6  Unable to eject disk The disk or some of its contents may be in use by another application. Disk:  I Am the Pretty Little Audiobook That Haunts … Continue reading →

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